Communication & Best Practices Guide

Helpful Information for Working Together

Thank you for choosing All Rise LDP.

To help ensure your case moves as smoothly and efficiently as possible, please review the communication guidelines below. These best practices help keep your file organized, reduce delays, and ensure important information is not missed.

As a solo business owner, I personally handle client communication, drafting, filing, court visits, and document preparation. Because of this, I may not always be immediately available by phone while assisting other clients, attending appointments, or working at the Courthouse.

The following communication practices help me provide the best service possible to all clients.

EMAIL IS THE BEST FORM OF COMMUNICATION

For most case-related communication, email is strongly preferred.

This includes:

  • Requested modifications or revisions

  • Case updates

  • Questions requiring detailed responses

  • New information or corrections

  • Documents or photos

  • Parenting plan changes

  • Financial information updates

Email helps ensure:

  • Requests are documented clearly

  • Important details are not forgotten

  • Your file stays organized

  • I can refer back to your requests while drafting

  • Changes are completed accurately

Phone conversations can sometimes lead to missed details, especially while multitasking, traveling, or attending court.

For this reason, I strongly prefer that requested changes or detailed discussions be submitted through email whenever possible.

TEXT MESSAGES

Text messaging is available for:

  • Quick questions

  • Simple updates

  • Scheduling-related communication

  • Brief check-ins

Examples:

  • “Did you receive my email?”

  • “What time is our appointment?”

  • “I signed the documents.”

  • “Thank you.”

Please avoid sending lengthy case details, multiple revisions, or complex requests by text message.

Text messages can easily become difficult to track or reference later when working on your file.

If a request is important or involves modifications to documents, please send it by email instead.

PHONE CALLS

Phone calls are generally reserved for:

  • Initial consultations

  • Scheduled appointments

  • Urgent matters that cannot reasonably wait

  • Situations requiring live discussion

Because I am often:

  • assisting other clients,

  • preparing documents,

  • attending meetings,

  • filing paperwork,

  • or working at the Courthouse,

I may not always be able to answer phone calls immediately.

If I miss your call, please send a text message or email rather than calling repeatedly.

In many situations, email is actually the fastest and most effective way for me to assist you.

PLEASE KEEP COMMUNICATION ORGANIZED

To help avoid delays:

  • Please keep communication in the same email thread whenever possible

  • Avoid sending the same request multiple times through different platforms

  • Include your full name when sending emails from a different address

  • Review documents carefully before requesting revisions

  • Consolidate multiple revisions into one email whenever possible

This helps prevent missed information and keeps your case moving efficiently.

RESPONSE TIMES

While many messages are answered sooner, please allow reasonable time for responses, especially during busy periods or while I am in appointments or at Court.

Please remember:

  • Court hearings and filings may take several hours

  • I may be unable to safely respond while driving or attending court

  • Drafting and filing often require uninterrupted focus

I appreciate your patience and understanding.

DOCUMENT REVIEW BEST PRACTICES

When reviewing drafts:

  • Read all documents carefully

  • Double-check names, addresses, and dates

  • Review financial information thoroughly

  • Have the other party review documents if applicable

  • Send revisions clearly and in writing

Providing organized feedback helps reduce delays and prevents multiple revision rounds.

CHECK YOUR EMAIL REGULARLY

Many important updates are sent by email, including:

  • Draft documents

  • Filing confirmations

  • Signature requests

  • Court notices

  • Requests for additional information

Please also check your spam or junk folder regularly to avoid missing important communications.

THANK YOU

I truly appreciate your cooperation and communication throughout your case.

My goal is always to provide organized, professional, and efficient service while helping make the legal process as smooth as possible for my clients.

Adrianne May
Arizona Certified Legal Document Preparer

All Rise LDP
623-565-8584
allriseldp.com